How soon do you send the order?
Item(s) will be shipped within 2 working days (expect Public Holiday and Weekend) after receipt of a verified payment.
Can I pick it up in New Zealand so where?
Sorry, but no local pickups are available.
How soon will the order arrive to my address?
It normally takes around 2-5 working days (not including public holidays and weekends) for parcels to arrive.
Who do you use for shipping?
All parcels are sent with Australia Post / NZ Courier Post "track and signature service" - tracking number supplied.
What if I am not home?
PLEASE NOTE: We provide a Track and Signature Express Courier International delivery service via Australia Post. For security and guaranteed parcel receipt to clients, we do not "Safe Drop Without Signature" or "Leave in letterbox or at frontdoor".
The delivery will redelivered to either a post office for collection or another attempt will be made by the courier to delivery to you.
What if it has not arrived?
Please contact us after 7 working days if you have not received your item(s).